When my CTO, Dr. Dale Skeen, told me that he’d be attending this year’s Gartner BPM Summit in Baltimore, MD, I thought to myself, “What might this event mean for the future of Operational Intelligence (OI)?” OI’s strength lies in being able to effectively integrate all three critical components of OI: Business Process Management, Complex-Event Processing, & powerful visual dashboards. So I asked Dale, who replied: