Vitria publication featuring Gartner research helps companies make better, faster decisions using Operational Intelligence

TXU Energy, the largest retail supplier of electricity in the State of Texas, is the subject of a new case study from Gartner Research, Inc., a leading information technology research and advisory company. According to the report, “This research explains how real-time operational intelligence is used to improve customer service for complex end-to-end business processes in a virtual enterprise. IT leaders, business leaders and business analysts must understand best practices to minimize their risk and achieve rapid payback.”

This Vitria publication also features Q&As to understand better the use of Operational Intelligence and relevant Use Cases in the utilization of Operational Intelligence for continuous business improvement.

"Real-time operational intelligence systems enable timely action that improves the efficiency and effectiveness of company operations." - W. Roy Schulte, Gartner Research Inc.

Highlights From Case Study:

• Overview of customer onboarding and disconnect/reconnect challenges.
• Details of project implementation and technologies used.
• Results, critical success factors and lessons learned from their Operational Intelligence implementation.

Download a complimentary copy of this publication featuring Gartner research "Successful Strategies to Improve Customer Care Processes: Make Better, Faster Decisions Using Operational Intelligence".