Vitria Company & Product News

Vitria Repeats as Ventana Research 2011 Operational Intelligence Award Winner

For the second year in a row, Ventana Research has selected Vitria Technology, Inc. as its Operational Intelligence Leadership Award Winner. The award is reserved for companies that exemplify the discipline of “Applying Operational Intelligence to leverage business and technology events, improve operational responsiveness, and drive action.”

Vitria, together with its partner MID Business, pioneered a new way of delivering services to remote customers via mobile technology and social media. Vitria’s M₃O Operational Intelligence Suite continuously monitors social media networks, such as Facebook and Twitter, for customer activity and comments, and analyzes sentiment and trends. MID Business added multi-language semantic analysis. The resulting solution, called “FLUID”, instantly presents call center operators with all customer touch points and social commentary in a single, live dashboard and accomplished the following objectives:

1. Empowered remote customers to submit and track new orders via the communication channel and language of their choice.
2. Improved customer experience by monitoring and correlating (in real time) all customer communication channels, including email, live chat, instant messaging, SMS text messaging, and social media.
3. Improved operational performance with the real-time business activity monitoring and tracking of order fulfillment.

Requirements placed on MID Business by its telecommunications and energy partners included fast deployment time and ease-of-use in a single, cost-effective solution. The entire solution was modeled, tested, and deployed in 150 days. Call center productivity doubled while call center costs were reduced by 40% percent.

Addressing the Big Data Concern in the Utilities Sector

POWERGRID International magazine, the voice of the electric utility industry since 1922, has published an article on the Big Data concern in the Utilities sector in its latest issue.

The article was a joint effort by Vitria Technology and its strategic partner in the utility industry, Sendero Business Services .

The article highlights the implications and opportunities of Big Data in the Utilities sector, an effective solution to the Big Data concern, and benefits of the highlighted solution.

To access the article, please click on the link below:

http://online.qmags.com/PGI0911?sessionID=0CA20502BEDD18C217D44F9A3&cid=984231&eid=16011

Case Study from Leading Research Firm: "Learn Some Lessons from TXU Energy’s Operational Intelligence Implementation"

On Wednesday, September 21, 2011, Gartner, Inc. VP Distinguished Analyst W. Roy Schulte published his latest case study on real-time Operational Intelligence (OI) systems. This research explains how real-time OI is used to improve the customer experience for complex end-to-end business processes in a virtual enterprise. Schulte explains how IT leaders, business leaders, and business analysts must understand best practices to minimize their risk and achieve rapid results.

Key Findings from the Research

"End-to-end Operational Intelligence reveals problems that cannot be detected by silo management reports and monitoring systems that track only individual applications. Operational Intelligence does not require a workflow or process orchestration tool to actively drive the end-to-end process. The event data required for end-to-end monitoring can be captured from database management systems or other aspects of the business application. Significant business events typically occur when a transaction crosses from one application to another, from one company to another, or when a person finishes work on a task. In most cases, business leaders do not need or want to see minute details on the minor events that happen within application systems."

Vitria Wins Innovation Award

Vitria’s latest project initiative in Brazil, Fluid M₃O, has won this year’s 2011 Futurecom Innovation Award. Futurecom is the largest event for the Communications sector in Latin America, and its purpose is to offer attending companies and professionals a stimulating environment for business development, networking, and transfer of knowledge. The award was presented in front of approximately 3,000 attendees, with over 100 competition entrees.

[Vitria and Partner MID Business’s Exhibition Booth Displaying Award Trophy]

This year’s Futurecom Brazil event hosted approximately 15,000 attendees, with more than 72% of them presidents, directors, and managers, from 40 countries.

[Session Prior to Award Ceremony]

The event consists of two main tracks:

1. International Congress – Recognized for the presence of distinguished professionals and executives from Brazil and abroad.
2. Business Trade Show – A comprehensive exhibition with exhibitors displaying their services, solutions, applications, systems, and technologies.

Vitria Mentioned in Multiple Gartner Hype Cycles

Checkout the latest Vitria mentions in the following Gartner reports:

1. Hype Cycle for Business Process Management, 2011 - This Hype Cycle shows that business process management is a core discipline for business success, continues to deliver significant tangible benefits, and is here to stay.
2. Hype Cycle for Utility Industry Operational Technologies, 2011 - Energy and utility organizations can use this Hype Cycle to explore technology options for adding Operational Intelligence to their business processes.
3. Hype Cycle for Smart Grid Technologies, 2011 - This Hype Cycle outlines diverse technologies that enable energy-provisioning transformation.
4. Hype Cycle for Application Architecture, 2011 - This Hype Cycle explains the evolution of application architectural styles and design practices.
5. Hype Cycle for Governance, Risk and Compliance Technologies, 2011 - This Hype Cycle highlights a more business-oriented risk management approach.
6. Hype Cycle for Data Management, 2011 - Use this Hype Cycle to understand and seize opportunities arising from established and emerging data management capabilities.

Vitria Announces M3O v3.2 Operational Intelligence Platform

Vitria announces the release of the M₃O Operational Intelligence Platform v3.2 for real-time business analytics and intelligence with the following new feature enhancements:

1. CEP Analytics Engine Performance: Improves CEP performance of join queries, high volume filtering, and watch list use cases.
2. CEP Live Collection: Enables the propagation of incremental changes corresponding to a CEP aggregation query, enabling real-time visualization.
3. Macro Enhancements: Enables the layering of complexity within OpsBook pages. A developer can start developing in a single layer and later factor layers into macros through the UI.
4. Domain Browsing: Enables developers to easily browse and copy models from samples or shared by other developers.
5. Model Relationship Browser: Enables simple exploration of models within a project using link analysis to traverse dependency relationships among models. For example, a developer can easily find all models that use a feed or see all models that use a schema.
6. Log Console: Enables developers to easily view application logs, which are often needed during development. Developers do not need to look for this in the file system.

Read the official M₃O Operational Intelligence Platform v3.2 press release.

Vitria Partner Wins Innovation Award

MID Business, a strategic partner for Vitria, was recently awarded an “Innovation Space” award and invited to exhibit and present its project implementation at the largest Latin American event, Ciab FEBRABAN, for the finance and IT sectors.

[Congratulatory Handshake (L to R): Mr. Bernardo – GTCon; Mr. Aurélio – Ultragaz; Mr. Jose Sampaio – Vitria Brazil; Mr. Ary – MID Business]

Organized by FEBRABAN, the Brazilian Federation of Banks, this year’s event was held at the Transamerica Expo Center in Sao Paulo from June 15-17, 2011 with the theme of “Technology Beyond the Web.”

Over 136 exhibitors – including IBM, Microsoft, HP, CA, and Fujitsu – along with an audience of more than 16,000 people were in attendance to witness the awards ceremony. The Vitria Brasil Team was honored to attend the event at the request of MID Business in order to educate the audience on the emerging concept of Operational Intelligence and the benefits of the M₃O Operational Intelligence Suite.

BusinessWare, Version 4.5.1.1

Vitria is constantly searching for, and incorporating, new product upgrades that will better serve the needs of our customers and contribute to their success.

As a result, Vitria is proud to announce its first patch release for the year, with the following enhancements:

1. Added support for Sun Directory Server 7.0 (for BusinessWare on Windows 2008 R2 (64bit) and Windows 7 (64bit) platforms)
2. Added support for Internet Explorer 8
3. Added support for Microsoft Windows 2008 R2 64-bit
4. Added support for OpenDS Directory Server 2.2
5. Added support for Microsoft SQL Server 2008 R2 (32 bit)
6. Added support for Microsoft SQL Server 2008 (32 bit)
7. Added support for Red Hat Enterprise Linux 5.3 (64-bit)
8. Added support for Red Hat Enterprise Linux 5.4 (64-bit)
9. Added support for SUSE Linux Enterprise Server 11 SP1 (64-bit)

For further information, please refer to the official release notes.

Vitria Introduces Operational Intelligence as Next-Generation BPM Solution at 6th Annual Process Solutions Day

Vitria was among 23 other solution vendors to participate in this year’s annual Process Solutions Day in Frankfurt, Germany on Tuesday, May 17, 2011. Vitria introduced the concept of Operational Intelligence as the next-generation BPM solution to approximately 150 attendees.

[Exhibition Area]

This year’s event was divided into four separate tracks: (1.) Process Modeling, (2.) BPM & Human Workflow Suites, (3.) Process Oriented Solution Sets, and (4.) Best Practices in Enetrprise Architecture Management.

Vitria’s pioneering technology was described in depth, with a live demo, in the third track as well as at the Vitria booth in the exhibition area.

[Senior Solutions Architect Thomas Degen standing behind Vitria’s booth]

Key Takeaway:

Many vendors are still exploring and evaluating process oriented solutions for automation and workflow. Vitria has now definitely introduced a new approach with its innovative OI platform with an intuitive UI and zero-footprint deployment. Vitria’s M₃O Operational Intelligence Platform fully integrates the capabilities of BPM, Complex-Event Processing, and powerful visualization dashboards into one seamless solution.

Vitria Launches Operational Intelligence Webinar Series

Vitria is proud to commence a 7-part educational webinar series on the emergence of Operational Intelligence. Operational Intelligence is a new type of real-time, business analytics that delivers visibility and insight into business operations, enabling decision-makers to quickly respond to changing business conditions.

The first webinar, available on-demand at Vitria.com, outlined how Energy & Utility providers can become more customer-centric. The webinar was entitled “Using Operational Intelligence to Transform Customer Care Processes in Telecommunications & Public Utilities” and featured Kevin Chase, CIO at TXU Energy – the largest electric utility provider in the State of Texas.

The second webinar, also available on-demand, was titled “Maximizing Your SAP Investment Using Operational Intelligence.” This webinar featured prominent senior analyst James G. Kobielus of Forrester Research, Inc. with three very unique use cases presented.

In the meantime, please stay tuned as we're soon to announce the third installment of the Operational Intelligence series!