Vitria Company & Product News

Case Study from Leading Research Firm: "Learn Some Lessons from TXU Energy’s Operational Intelligence Implementation"

Posted on Fri, Oct 07, 2011

On Wednesday, September 21, 2011, Gartner, Inc. VP Distinguished Analyst W. Roy Schulte published his latest case study on real-time Operational Intelligence (OI) systems. This research explains how real-time OI is used to improve the customer experience for complex end-to-end business processes in a virtual enterprise. Schulte explains how IT leaders, business leaders, and business analysts must understand best practices to minimize their risk and achieve rapid results.

Key Findings from the Research

"End-to-end Operational Intelligence reveals problems that cannot be detected by silo management reports and monitoring systems that track only individual applications. Operational Intelligence does not require a workflow or process orchestration tool to actively drive the end-to-end process. The event data required for end-to-end monitoring can be captured from database management systems or other aspects of the business application. Significant business events typically occur when a transaction crosses from one application to another, from one company to another, or when a person finishes work on a task. In most cases, business leaders do not need or want to see minute details on the minor events that happen within application systems."

Tags: TXU Energy, Gartner, Case Study, W. Roy Schulte, Operational Intelligence

Follow Us

Subscribe to Email Updates