Building the End-to-End Customer Picture

Posted by Shalin Shah on Tue, Oct 04, 2011

Traditional Service Assurance is Network-centric

Simply understanding that network devices and services are available and how they are performing is not enough. Driving business through customer experience requires customer-centric monitoring of multiple aspects of the total customer engagement.

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Tags: Service Assurance, Customer Care, Network Assurance, Real-Time Subscriber Experience, Billing

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